Web Support Services
Are you looking for a company to take care of your website in the future? You bet!
We specialize in concierge-level services that get results. “Set it and forget it” is not a suitable mindset for success in the ever-changing world of technology. We pride ourselves on continuously keeping your site securely online and utilizing the latest stable technologies to maximize your technology return on investment.
Your web presence provides credibility should be working for you 24x7x365. Your website is the single most cost-effective way to market, sustain and grow your business. Your site needs to be available, secure, and able to be found at all times. We work smartly to ensure your site’s success. We take care of all the technical details, including security patches, program/software updates, timely troubleshooting, monitoring availability, SEO capability, and proactively performing site & database maintenance. Further, we continuously measure and routinely provide analytics reports that confirm the site is working as intended.
We can take care of site content updates or optionally teach your team how to make updates at your option.
Common Situations
- Site not performing or obvious technical issues
- Lack of results or feeling website is not performing up to expectations.
- Old or “dated” web presence is no longer an accurate reflection of the enterprise
- No web presence at all; realized necessity.
- Current web provider slow to respond or unresponsive.
- Strategic decision to outsource web presence to focus internal resources better.
Typical On-boarding Process Steps
Step 1: Review the current situation with stakeholders and document desired outcome/success factors.
Step 2: Create a roadmap leading to the defined goal(s) and a timeline and milestones to promote optimal results.
Step 3: Following agile development methodologies, complete milestones with stakeholders’ appropriate involvement and a regular review/meeting cadence.
Step 4: After taking the site live, conduct an “after action review.” Review process with stakeholders and lessons learned. Define priorities on items defined as “next phase,” along with roles and responsibilities in the maintenance phase.
Step 5: Ongoing management includes monitoring, analytics, security patches, program updates, as-needed troubleshooting, and regular backups.
Step 6: Review site status and opportunities to evolve for improved results to respond to business environment changes or other unanticipated factors. Timing: Annual or more frequently, as needed.
Ongoing Support (After Launch)
A fairly typical misconception is that the site auto-updates and takes care of itself once activated. Auto-updating is a risky proposition because it is just time until an update breaks the site. In addition, some updates require changes in seemingly unrelated components to continue proper functioning.
Failing to keep all technology components of your web presence up to date provides unnecessary opportunities for hackers to exploit your site, not to mention precludes taking advantage of technical improvements.
A solid backup & restore scheme with adequate backup frequency is necessary to ensure that there is always a way to recover from any mishap or circumstance.
Continuous monitoring and prompt response when the site is unavailable for any reason are necessary to ensure maximum payback on your investment in web technology. If your site is down or even slow, it is not available to sell your services.
Having the site’s content indexed and accessible via major search engines (e.g., Google) is desired in almost all web initiatives. Changes to the site and its components are often necessary to ensure optimal indexing as search engine algorithms change over time. Failing to stay on top of this will result in sub-optimal performance and cost you business.
We recommend regularly generating and reviewing site analytics reports (e.g., Google Search, page and user access statistics, etc.). How else do you know your site is performing as expected? The idea is to use objective analytics data to drive proactive site changes.
“An ounce of prevention is worth a pound of cure.”